Jellyfish Speaker

PAYMENT METHOD

We accept Visa, MasterCard,Maestro,JCB, Discover,Diners,Union Pay,and American Express cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to Touch of Trending.

If the card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email. If the credit card transaction is not approved, your order will be cancelled. Please contact your bank or card provider if you have any questions about this.

PAYMENT SECURITY

thesportsgo uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.

Touch of Trending is registered with US as an authentic site. This ensures that your information is kept private between your web browser and our web server.

If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorize the payment using your mobile phone. Once completed, you’ll return to Touch of Trending.

What is our Return/Exchange Policy?

We offer a 100% satisfaction guarantee. If you are not satisfied with your product or just want a different color/size, you may return/exchange your purchase within 30 days from the date your item was delivered, simple as that. Please note, the buyer is responsible for return shipping costs.

CLICK HERE SEND E-MAIL TO START YOUR RETURN

*Make sure to include the # sign before your order number in your mail. (#12345)

*After 30 days since delivery, we’re not able to accept returns. If you try to make a return, we will send it back to your original delivery address and ask you to cover the delivery costs.

Can I Change / Cancel My Order?

Unfortunately after you place your order, it cannot be cancelled or changed. Our warehouse team processes orders right away, so this doesn't leave any time for order changes.

Please make sure all information is correct before clicking order! If you made a mistake, you can follow our returns process to return the item within 30 days of delivery. We are not liable for any mistakes in the order or accidental/fraudulent purchases.

Delivery Issues

Touch of Trending is not liable to replace/refund missing or lost packages once tracking shows delivered. For this reason, we always recommend that you get items delivered to a secure address. We highly suggest checking with your family members, mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will do our best to help, however please note this is not always possible.

If you input the incorrect address at checkout, we are not liable if the order goes missing. If it is returned to us, please contact us and we will do our best to get it resolved for you.

Still Got Questions? 

You're always welcome to contact us at hello@touchoftrending.com

We will get back to you within 24 hours!

 Shipping Info

At Touch of Trending, we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-20 business days from the date that it is placed.

Payment Confirmation
A confirmation email will be sent to you once the order is authorized and verified.

Once the payment is verified, the order can be changed or cancel within 24 hours.

After this 24 hour period, the order can't be changed nor cancel.

For information on Refunds or Returns visit our  Policies

Processing
It normally takes 1-5 business days to process your order. Please note that holidays & weekends are not included.

Shipping
Shipment takes approximately 7 to 15 business days to reach destination countries

Once your order is shipped out, an email notification with International e-packet tracking number will be sent to you.

Please note: Total Delivery Time = Processing Time + Shipping Time

Delivery
If you haven’t received your package based on the above estimates. Please kindly contact us.

Shipping Delay
Delivery times are estimates and commence from the date of shipping, please noted that it could take longer than expected due to invalid address, customs clearance procedures or other issues.  In other countries other than USA it may take up to 60 days.

We do offer compensation if the shipping is beyond the time frame as stated on shipping policy.

This amount is: $5-$10 cash or 10%-15% off coupon code for second purchase

Please submit a ticket within 2 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.